Customer Care


Returns: NARS Satisfaction Guarantee has a 14 day return policy. You have 14 days from the date of delivery to return any items in your order.

Products must be returned in their original packaging, accompanied by the packing invoice and/or delivery receipt, in the case of a gift, as well as the return form.

If the entire order is returned under the conditions stipulated above, we will reimburse you for the full amount of your original order. If the entire order is not returned, we will refund you the amount of products returned excluding initial shipping costs.

We ask that you return any promotional gifts included in your order so that we can process your refund in full.

Your account will be credited upon receipt of your return. You will receive an email to confirm receipt of your package and the processing of your refund.

Please send all returns to the following address:

NARS Customer Service
10th Floor
The Adelphi
1-11 John Adam Street

Please note that only products purchased through will be accepted for return.
If you have questions about returns, please contact us at contact us

Damaged Goods:
If your package was damaged during shipment by the carrier, save the box and the merchandise and notify us immediately at Please have your order number along with your email address ready for fastest service, along with photos of damaged items or packaging, as well as a copy of the packing invoice and delivery receipt included in your package.

We regret that cannot handle exchanges at this time.

Gift Return:
We are sorry but Nars no longer accepts Gift returns – only purchase can make a return.

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Lost Password
If you have forgotten your password, please click here If you would like to change your password,please click here


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Order Online

Follow the onscreen instructions to proceed through the checkout process. Once your order is submitted, a 'Thank You' page will confirm your order was received and is currently beeing processed.

Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us at

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us at

NARS secure checkout:
VeriSign SSL encryption: NARS understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date. NARS staff does not have access to customer credit card numbers.

Product availability:
Occasionally, a product may be temporarily unavailable. We encourage you to return to our website to purchase the product at a later time.

Sending NARS products to a friend You can ship to a third party if this party resides within the EU. Please refer to the Shipping section for complete shipping policy.

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Makeup artist expert advice

We regret that cannot offer online beauty advice at the present time. Please refer to the Counters Locator section to find the NARS counter nearest you. Our expert counter staff will assist you in the best possible way.

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Maximum purchase policy

We regret that we must limit orders to no more than 3 units for any item.

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V.A.T is included in the listed price of all items.

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Online Gift Certificates

We regret that online (electronic) gift certificates are not currently available on this site, though any order may be gift wrapped and include a personal note from the sender.

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Makeup Artist Program

NARS offers a discount on its cosmetic products to industry professionals meeting the necessary criteria.

Please note all applications are subject to approval. Please contact us at

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Your Online Wardrobe

You can create your personal makeup Wardrobe once you have registered with When you are shopping and find items you'd like to save for a future purchase, just add them to your Wardrobe. You can then drag to add them to NARS' preset Wardrobe categories - Basics, Modern Classics and Fashion Accessories. You can also create your own lists as well.

Once in your Wardrobe, NARS products can be organized, shared with friends, purchased and even compared to one another (by dragging swatches to view together). For more information please see the Wardrobe FAQ.

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Shipping costs

Learn about our shipping and delivery options

Shipping Method Standard Shipping Express Shipping
Country Shipping Cost Delivery Time
(excluding processing time)
Shipping Cost Delivery Time
(excluding processing time)
Austria 9,90 € 5 to 7 working days 12,90 € 1 working day
Belgium 9,90 € 4 to 5 working days 11,00 € 1 working day
Bulgaria 23,00 € 5 to 7 working days 24,00 € 1 working day
Cyprus 34,00 € 4 to 5 working days 35,00 € 2 working days
Czech Republic 18,00 € 5 to 7 working days 19,00 € 1 working day
Denmark 12,90 € 4 to 5 working days 14,00 € 1 working day
Estonia 23,00 € 5 to 7 working days 22,00 € 1 working day
Finland 21,00 € 4 to 5 working days 23,00 € 1 working day
France 5,95 € 4 to 5 working days 8,00 € 1 working day
Germany 9,90 € 4 to 5 working days 11,00 € 1 working day
Greece 22,00 € 5 to 7 working days 24,00 € 1 working day
Hungaria 19,00 € 5 to 7 working days 20,00 € 1 working day
Ireland 9,90 € 4 to 5 working days 11,00 € 1 working day
Italy 9,90 € 5 to 7 working days 12,00 € 1 working day
Latvia 23,00 € 5 to 7 working days 22,00 € 1 working day
Lithuania 23,00 € 5 to 7 working days 22,00 € 1 working day
Luxemborg 10,00 € 4 to 5 working days 12,00 € 1 working day
Malta 34,00 € 4 to 5 working days 35,00 € 2 working days
Netherlands 9,90 € 4 to 5 working days 11,00 € 1 working day
Poland 18,00 € 5 to 7 working days 19,00 € 1 working day
Portugal 9,90 € 5 to 7 working days 12,90 € 1 working day
Roumania 24,00 € 5 to 7 working days 25,00 € 1 working day
Slovakia 18,00 € 5 to 7 working days 19,00 € 1 working day
Slovenia 18,00 € 5 to 7 working days 19,00 € 1 working day
Spain 9,00 € 5 to 7 working days 10,00 € 1 working day
Sweden 18,00 € 5 to 7 working days 19,00 € 1 working day

Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

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Shipping to a Third Party
We accept orders with a billing address different from the shipping address, as long as the billing address matches the address on your credit card statement, and both addresses are located within the limits stipulated in Shipping Terms.


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Order Tracking & Order History

After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you will receive another email with the tracking number linked to the carrier's website, where you can view delivery status.

You can view the status of your order by visiting and logging in to My Account with your user ID and password. Click on view my order; then, click on the order number you wish to track. The details of your order will come up.

You may check the status of our orders and past order history by visiting your Order History page.

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International Shipping ships in 25 countries in Europe:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Danmark, Estonia, Finland, France, Greece, Hungaria, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. does not ship in the United Kingdom, Norway, Switzerland, the Canaries Island and Ceuta.
International Delivery:

Orders are processed, shipped and delivered on business days (Mondays to Fridays) only.


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Gift Wrapping with Gift Message

You may send your order encased in a custom-designed black gift box with the signature NARS soft-touch and logo (7.00 € charge). To gift-box your order, simply choose your shipping method with the gift wrap option. Please note that candles cannot be gift wrapped due to the fragility of the product. You may also choose to send a gift card with a pre-printed message of up to 255 characters. You will be prompted to enter this message during the checkout process.

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Other Questions

Does NARS Test on Animals?

NARS does not test on animals nor do we ask others to test on our behalf, except where required by law. NARS is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty and artistry to more fans around the globe, as part of our long-held commitment to empower women everywhere.

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Do NARS Products Contain Any Animal Product?

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.

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Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.

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Why Do Some NARS Products Include Parabens?

It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.

Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.

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Why Can My NARS Makeup Brush Shed?

Many of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry laying flat.

Please note: no animals are harmed in any way while collecting the natural hair used in many of our brushes.

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According to Shiseido consumer oriented policy and in order to comply with French « Décret no 2014-1577 du 23 décembre 2014 relatif à la signalétique commune des produits recyclables qui relèvent d’une consigne de tri », we are pleased to inform that components of NARS cosmetic products are recyclable based on your locally available recycling scheme. This link:, will advise you on how to sort packaging and components of cosmetic products in your area ormunicipality. We thank you for sorting and recycling.


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